Welcome

Privacy Policy

TheFineArtsCompany.com is the web site of The Fine Arts Company, LLC.

What Information We Collect

When you visit our website, our web server recognizes your navigational information, including non-personally identifiable information (i.e. domain type, browser version, service provider and IP address), but not your email address.

The navigational information we collect tells us about the use of our website by visitors, including the areas of our site that are most visited or the time of a last visit to a page on our website. It also tells us about the technical efficiencies of our website (i.e. the time it takes a visitor to connect to our website or download pages). The navigational information helps us better understand a visitor's experience and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer.

We collect information volunteered by visitors such as survey responses and website registration information as well as contact and payment information (i.e. name and address, telephone number, credit card number, billing address) for the purpose of placing an order with us. We may require visitors to create a user name and password to expedite the process of ordering online, or to create a list. We collect the email addresses of visitors who post messages or reviews, those who communicate with us via email, and those who submit their email addresses voluntarily, either to subscribe to our email newsletter or to receive information about their order. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for marketing purposes.

How We Use This Information

The information we collect is used to acknowledge and deliver items that customers order, to improve the content of our website, to notify visitors who request specific information about updates to our website (i.e. new artwork in a specific category), and to contact visitors (with permission) for our own marketing purposes. We work with reputable third parties to assist us in delivering services to you. In these instances, we will provide your personal information to third parties so that they can perform these services. Unless otherwise noted in this policy, all third parties with whom we work are governed by the privacy policy of The Fine Arts Company.

The information we collect may be disclosed if we are legally required to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.

Cookies

A cookie is a small data file stored by your web browser on your computer containing information that will enable our website to recognize and provide you with better service. Usage of a cookie is not linked to any personally identifiable information while on our website. We use cookies to record session information, such as items that visitors add to their shopping cart. As a basis for order functionality, you will not be able to make purchases on our website if you have disabled cookies in your browser. (Learn about how to enable cookies.)

Security

We take every precaution to protect your information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

TheFineArtsCompany.com was developed to support secure online purchasing through secure socket layer (SSL) technology using 256-bit encryption, which provides a high level of security. All information that you provide during the shopping process is encrypted for your protection.

We are committed to keeping your personal information (including your name, shipping address(es), email address, payment records, and banking and credit accounts) private and secure.

Fraud

Credit card fraud occurs when someone obtains your card information without your authorization or permission and uses it to make a purchase. We take precautions to carefully screen orders when they are made, and to prevent credit card fraud to the extent possible.

Email

We do NOT send unsolicited commercial email, otherwise known as "spam." We do NOT send email marketing communications to a visitor-provided email address unless the intended recipient specifically opts in to receive such communications from us. We do NOT sell or rent our visitor or customer email addresses or make them available to other organizations for marketing purposes.

If at any time you would like to stop future delivery of The Fine Art Company email, please follow the unsubscribe instructions included at the bottom of each email communication we send, send an email to the above address, or call us at the above telephone number. Asking to be removed from the our email list will not prevent you from receiving email communications relating to any online order you place here, invitations to participate in surveys about your experiences on TheFineArtsCompany.com, or other operational email communications if you have provided us with your email address.

Mailing List

Prior to sending any direct mail communications, such as our catalog, we match our mailing lists against the Direct Marketing Association (DMA)'s Do Not Mail List and remove from our mailing any consumers who have specifically opted out from receiving unsolicited mail.

From time to time, we may share our customers' postal mailing addresses with our reputable partner organizations for analytical, marketing, or information gathering purposes.

Telephone Numbers

Consumers who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed with, including invitations to participate in surveys about their experiences with us. We do NOT sell or rent our customer phone numbers or make them available to other organizations for marketing purposes.

Third-Party Cookies

This site uses web analytic services. Analytics may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. The Analytics do not collect personally identifiable information that you do not voluntarily enter in this website. We do not track your browsing habits across web sites that do not use our services.

Notice of Changes to This Policy

At some point in the future, we may decide to use consumer information for new, unanticipated purposes not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes to our website to notify you. If you are concerned about how your information is used, you should check back at our website periodically.

Consumers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us.

To Access or Correct Your Information

You may access or correct your information (email address and password, interests and preferences, and contact information) at any time by clicking on "My Account" at TheFineArtsCompany.com.

What You Can Do

If you feel that this website is not following its stated information policy, you may contact us.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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